Refund policy
Return & Exchange Policy
At Squadsequoia, we strive to ensure customer satisfaction with every purchase. Please read our policy carefully before placing your order.
Shipping & Delivery
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Orders are processed and shipped within 2–4 business days.
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Business hours: Monday to Friday, 9:00 AM – 5:00 PM.
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Orders placed outside business hours will be processed on the next working day.
Exchange Policy (No Refunds)
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We offer a 7-day exchange policy from the date of delivery.
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If you receive a damaged, defective, or incorrect item, you are eligible for an exchange.
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Items must be unused, in original packaging, and in the same condition as received.
Important Notes
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We do not offer refunds under any circumstances.
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Exchanges are subject to product availability. If the requested item is unavailable, we will offer an alternative of equal value.
Exchange Process
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Email us at squadsequoia.hq@gmail.com within 7 days of delivery.
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Include your order number, issue details, and clear photos of the product.
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Once approved, we will provide instructions for the exchange.
Non-Eligible Items
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Products that have been used, washed, or damaged after delivery.
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Requests made after the 7-day exchange window.
Contact Us
For any questions or support, reach out to us at:
Email: squadsequoia.hq@gmail.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
By placing an order with Squadsequoia, you agree to this Return & Exchange Policy.